Monthly Archives: February 2017

Doctors Make Lousy Secretaries! How Clerical Work is Ruining Our Profession

 In the early days of my career, one of my favorite pastimes was catching up with my partners during the short intervals between seeing patients. My coworkers and I would commiserate about work-life balance, patients with difficult diagnostic problems, and new and important treatments for the diseases we saw in patients. But, about 10 years …

Why Healthcare is Broken, and How We Fix It

To say that U.S. healthcare is troubled is an understatement. Ours is an extraordinarily expensive system; the U.S. spends $3.2 trillion per year – more than Canada’s entire Gross National Expenditure – for care that is statistically comparable to Cuba’s. In fact, the Cuban infant mortality rate is lower than ours. And, unlike in Cuba, …

How Showing Patients Love and Appreciation Can Tighten Your Revenue Cycle

The month of February is a time for cultivating relationships and appreciating others. But, have you ever considered how building the relationship between your front-office staff and your patients can add to your bottom line year-round? By mobilizing your non-clinical staff to be even more efficient with your patients’ time, you can increase the productivity …

Self-Love and the Quadruple Aim: 3 Ways to Prioritize Clinician Satisfaction

As a clinician, you’re likely preoccupied with three primary goals known as the Triple Aim: improving the health of populations, enhancing the patient care experience, and reducing the cost of health care. These goals take precedence over all other concerns. And they’re all patient-centered. But what about you? Love of self often gets a bad …

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