This category contains 6 posts

Transparency and Engagement in Customer Service

Customer service is at the heart of any successful business — just ask Apple, Lexus or Southwest Airlines, all companies rated at the top of the class in their respective markets in the 2017 Temkin Experience Ratings (a national customer experience survey). Also found — somewhat unsurprisingly — in the 2017 Temkin survey: health plans … Continue reading

Does Your Practice’s Website Need an Upgrade? Top tips for creating a mobile-friendly provider website

Privia Medical Group recently launched our new website,, with a streamlined look and feel to make it easily navigable for our 4 million patients. Patients want convenience and ease of use when they seek to find a doctor, book an appointment, have their questions answered, and manage their care, so Privia’s digital team kept … Continue reading

Revenue Cycle Success: A Case Study in Patient Financial Communications Strategy

For the second year in a row, Privia has been named a recipient of the Healthcare Financial Management Association (HFMA) MAP Award for High Performance in Revenue Cycle. This honor confirms what Privia physicians already knew; that our physician group is extremely innovative and effective in the area of revenue cycle performance. HFMA MAP Award … Continue reading

Monitoring and Addressing Your Practice’s Online Reputation

April was National Financial Literacy month, and a crucial – but often overlooked – predictor of financial success for a physician’s practice is the sentiment of their online reputation. From social media platforms like Facebook and Google Plus, to review sites like Yelp and Healthgrades, countless avenues exist by which patients review and critique every … Continue reading

Are We There Yet?

Our country is desperately battling obesity, smoking and an alarming rise in chronic illness. And yes, reports suggest it will likely get worse. But there are signs that Americans are ready for change, and that we could be on the verge of a tipping point in our pursuit of healthier lifestyles for all. Continue reading

Social Media and Medicine

With every passing day, social media becomes more relevant to the medical community. Online activity continues to climb and drive consumption, and opinions are easy to come by. Continue reading

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