Patient Care

This category contains 17 posts

Office Manager Insights: How Collaboration Can Lead to Practice Wins For All

“There are days when I feel like I’m Dr. Behram’s right arm,” says Randi Mandell, Practice Administrator at Congressional OB GYN in Rockville, Maryland. A typical work day may include meeting with providers, evaluating workflow and finances, or filling in at the front desk, though Randi will be the first to tell you, “I wear … Continue reading

Transparency and Engagement in Customer Service

Customer service is at the heart of any successful business — just ask Apple, Lexus or Southwest Airlines, all companies rated at the top of the class in their respective markets in the 2017 Temkin Experience Ratings (a national customer experience survey). Also found — somewhat unsurprisingly — in the 2017 Temkin survey: health plans … Continue reading

Who Owns the Doctor-Patient Relationship?

According to an ancient Greek myth, Heracles — known more commonly by his Roman name, Hercules — encounters the giant Antaeus, son of Gaea, who is Mother Earth. Antaeus challenges Heracles to a wrestling match; the giant is invincible as long as he is in contact with Mother Earth. Heracles, realizing his opponent’s advantage, defeats … Continue reading

Tips for Scripts: Prescription Assistance Resources You Can Pass on to Your Patients

As the Manager of Clinical Pharmacy Services, I promote clinically appropriate, evidenced-based therapies for prescribing quality medication use and cost savings to Privia Medical Group Physicians. It’s just one of the many ways that Privia removes burdens from our physicians so they can focus on providing quality care to their patients.    Medication adherence is … Continue reading

Prior Authorizations: How to Manage this Hidden Healthcare Cost

Administrative burdens — tasks mandated by commercial and government insurers — overwhelm the healthcare system on a daily basis and are just one aspect of what ails our troubled healthcare system. One such task, experienced by nearly every stakeholder in the delivery of healthcare (including the patient), is managing prior authorization requests required by most … Continue reading

The Opioid Epidemic: How Physicians Can Take Action

“Our nation is in crisis.” This strong statement opens an interim report released last week from the Commission on Combating Drug Addiction and the Opioid Crisis. The commission, led by New Jersey Governor Chris Christie, was created in March 2017 to work on ways to combat America’s ongoing fight against the opioid epidemic, a top … Continue reading

Embrace the Quadruple Aim, improve the work lives of your providers and staff

As the Chief Medical Officer of Privia, a 1600-provider medical group, I’m always striving to combat burnout by staying abreast of the tools, knowledge, and resources physicians need to help improve efficiency, deliver feedback and reduce administrative burdens. You may have heard of the Triple Aim, a concept developed by the Institute for Healthcare Improvement. … Continue reading

This Is Why You Should Care About the Wealth of Your Patients

According to a 2013 report, male residents of Fairfax County, Virginia have a life expectancy of 82 years. By comparison, male residents of McDowell County, a mere 6 hours away, live an average of just 64 years. Same state; vastly different life expectancies. What accounts for the 18-year discrepancy? Wealth has a lot to do … Continue reading

Why Patients Should be the Center of the Healthcare Universe

My Story Three years ago, I suffered a debilitating core injury while playing hockey. Barely able to walk, I made my way to the local urgent care center for an evaluation. Diagnosed with a severe muscle strain, I was quickly prescribed physical therapy and sent on my way, with orders to follow-up with my PCP … Continue reading

Tips for Scripts: Provider Best Practices for Medication Management

As the Manager of Clinical Pharmacy Services, I promote clinically appropriate, evidence-based therapies for prescribing quality medication use and cost savings to Privia Medical Group Physicians. It’s just one of the many ways that Privia removes burdens from our physicians so they can focus on providing quality care to their patients.   Looking to reduce … Continue reading

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